The Impact of Task Characteristics and Partnership Attributes on Implementation Success and Performance in B2B Systems

The growing interest in the use of electronic data interchange (EDI) to revolutionize the way in which business conducts trading activities leads to promising research questions concerning the characteristics of EDI-related tasks and electronic partnerships that promote implementation success of EDI. The research model represents that task characteristics and partnership attributes affect implementation success which has three dimensions, integration, utilization, and diversity, and EDI performance. Task characteristics include interdependence and routineness, while partnership attributes encompass partner trust, interdependence, commitment. Results show that task routineness, partner trust, interdependence, commitment affect the extent that companies undertake EDI integration and increase the percentage of EDI exchange, and EDI performance. This suggests that companies contemplating EDI should set up compatible business process and a high-quality partner relationship for implementation success and performance.